Frequently Asked Questions

DO YOU SELL 100% GRASS-FED BEEF?

All of our beef is 100% pasture-raised, so they feed on all that nature provides. For their last ninety days, we introduce a custom grass/grain mix to "nish" the beef, giving our cuts the delicious marbling you know and love. Many folks say that Grass-Fed/Grain-Finished produces a better tasting meat.

OUR MEAT USDA CERTIFIED ORGANIC?

No, we have deliberately made a choice to keep the federal government out of our lives, in terms of seeking USDA Certied Organic approval at the ranch. This does not mean that we cannot hold ourselves and our operation to very high standards; we like to call our meat “beyond organic.” All of our meat is USDA certified at the slaughter facility, as is mandatory. There is no use of growth hormones or antibiotics, animals are raised outside on pasture their entire lives. Animals are fed grain that is free from any animal bi-products or hazardous chemicals.

HOW LONG CAN MEAT LAST IN THE REFRIGERATOR AND/OR FREEZER?

On average you should consume or freeze your product within three days of its arrival. Food stored consitantly at 0° F will always be safe. Proper packaging helps maintain quality and will prevent freezer burn. It is not necessary to rinse meat. Freeze unopened vacuum packages as is. If you notice that a package has accidentally been torn or has been opened while food is in the freezer, the food is still safe to use; simply overwrap or rewrap it.

IS YOUR BEEF GRADED?

Yes, all our beef is USDA certified. We sell both Choice and Prime beef.

HOW DO YOU HANDLE RETURNS?

Given the perishable nature of the product, we do not accept returns. If there is a problem with your order, contact customer service and we will work to make it right.

WHERE CAN YOU SHIP YOUR PRODUCTS?

We ship our frozen meat products anywhere in the U.S., to include Alaska and Hawaii!

HOW DO YOU SHIP MEAT ACROSS THE COUNTRY?

To keep our meat cold we use a foam container with dry ice. This allows us to protect temperature sensitive shipments for up to 80 hours.

MY MEAT IS PARTIALLY DEFROSTED – CAN I STILL REFREEZE IT?

Yes, 100%. As long as the meat is partially frozen or refrigerator cold you can refreeze it. It is okay if the gel packs are not frozen, as long as they are still cold. Just like when you buy meat in the grocery store, it has been frozen and then kept refrigerated and then it is taken home and frozen. Same concept here! USDA guidelines state: If food is still partly frozen, still has ice crystals, or is as cold as if it were in a refrigerator (40 °F), it is safe to refreeze or use. It’s not necessary to cook raw foods before refreezing.

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